ASTROX NETWORK, INC.
Privacy Policy
Last Updated: December 30, 2024
Welcome to AstroX Network, Inc. (hereinafter referred to as "Card3," "we," or "our"). This Privacy Policy outlines how we collect, use, disclose, and process your personal information when you access or use our website, including all related webpages, websites, and social media pages (collectively referred to as the "Website"), and any online services provided through the Website (collectively referred to as the "Services").
We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. We encourage you to regularly review this Privacy Policy to stay informed about our information processing practices and the rights and choices available to you.
1. Introduction
1.1 Purpose
This Privacy Policy aims to inform you about:
- The types of personal information we collect;
- How we use this information;
- When and how we disclose your information;
- Your rights concerning data protection;
- How we protect your information.
1.2 Consent
By accessing or using our Services, you agree to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please do not use our Services.
2. Information Collection
We collect your information to provide, maintain, and improve our Services, ensure a personalised user experience, and comply with applicable laws and regulations. Below are our specific practices regarding information collection:
2.1 Information You Provide to Us
We collect information that you directly provide to us, such as:
- Account registration information (username, email address, password);
- Profile information (name, profile picture, bio, social media links);
- Contact information (email address, phone number, mailing address);
- Payment information (credit card details, billing address);
- Communications with us (emails, messages, feedback, support requests);
- User-generated content (posts, comments, reviews, photos);
- Marketing preferences and communication settings;
- Survey responses and research participation data;
- Event registration and participation information;
- Third-party account connections (social media, cryptocurrency wallets);
- Business or corporate account information;
- Any other information you choose to provide to us.
2.2 Information We Collect Automatically
When you access or use our Services, we automatically collect certain information, including but not limited to:
- Device information (device type, operating system, browser type);
- Usage data (pages visited, time spent, clicks, interactions);
- Location information (IP address, general geographic location);
- Log data (access times, error logs, referral URLs);
- Cookies and tracking technologies data;
- Network and connection information;
- Application performance and crash data;
- Analytics and measurement data;
- Security and fraud prevention information;
- Feature usage and interaction patterns;
- Session duration and frequency of use;
- Search queries and navigation behavior.
2.3 Information from Other Sources
We may obtain your information from other sources, including but not limited to:
- Third-party platforms and services (social media, wallets);
- Business partners and affiliates;
- Public databases and records;
- Marketing and advertising partners;
- Customer referrals and recommendations;
- Data aggregators and brokers;
- Event organizers and co-sponsors;
- Other users who provide information about you;
- Legal and regulatory authorities.
3. Information Use
We utilise the collected information to provide, maintain, and improve our Services, ensure a personalised user experience, and comply with applicable laws and regulations. Specifically, our usage includes but is not limited to the following:
3.1 Provision and Maintenance of Services
- Create and manage user accounts;
- Process transactions and payments;
- Provide customer support and technical assistance;
- Deliver requested services and features;
- Maintain service security and integrity;
- Troubleshoot technical issues;
- Monitor service performance and availability;
- Enable communication between users;
- Facilitate content sharing and collaboration;
- Backup and restore user data;
- Ensure service accessibility and usability;
- Implement bug fixes and updates;
- Manage service infrastructure and resources;
- Provide documentation and user guides.
3.2 Legal Compliance and Security
- Comply with applicable laws and regulations;
- Respond to legal requests and court orders;
- Protect against fraud, abuse, and illegal activities;
- Enforce our terms of service and policies;
- Conduct security audits and assessments;
- Investigate and prevent security breaches;
- Protect the rights and safety of users;
- Maintain accurate records for legal purposes;
- Report suspicious activities to authorities;
- Implement data protection measures;
- Ensure regulatory compliance;
- Respond to government inquiries;
- Protect intellectual property rights;
- Manage legal disputes and litigation;
- Comply with international data transfer requirements.
4. Information Disclosure
We may disclose your personal information under specific circumstances, including but not limited to the following scenarios. We commit to disclosing your information only in the situations described in this Privacy Policy or with your explicit consent.
4.1 Legal Requirements
In the following circumstances, we may disclose your personal information to comply with legal obligations, protect our rights, or respond to legal processes:
- Court orders, subpoenas, or other legal processes;
- Government investigations or regulatory inquiries;
- Law enforcement requests;
- National security requirements;
- Legal disputes or litigation;
- Compliance with applicable laws and regulations;
- Protection of rights, property, or safety;
- Prevention of fraud or illegal activities;
- Emergency situations;
- Regulatory reporting requirements;
- Tax and financial reporting obligations;
- International legal cooperation;
- Enforcement of terms of service;
- Protection of intellectual property;
- Consumer protection measures.
5. Data Retention
We retain your personal information in accordance with the purposes outlined in this Privacy Policy and the requirements of applicable laws. Below are the specifics of our data retention policies:
5.1 Data Retention Period
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required or permitted by law. Specifically:
- Account data: Retained while account is active and for legal requirements;
- Transaction records: Retained for tax and financial reporting purposes;
- Communication records: Retained for customer service and legal purposes;
- Analytics data: Retained in aggregated form for business insights;
- Security logs: Retained for security monitoring and incident response;
- Legal compliance data: Retained as required by applicable laws;
- Marketing data: Retained until consent is withdrawn;
- Support tickets: Retained for service improvement and reference;
- Backup data: Retained according to backup retention policies;
- Audit trails: Retained for regulatory and compliance purposes.
6. User Rights
We respect and are committed to protecting your privacy rights. Under applicable data protection laws and regulations, you are entitled to the following rights. This section outlines your rights and how to exercise them.
6.1 Your Rights
- Right to Access: Request copies of your personal information;
- Right to Rectification: Request correction of inaccurate information;
- Right to Erasure: Request deletion of your personal information;
- Right to Restrict Processing: Request limitation of data processing;
- Right to Data Portability: Request transfer of your data;
- Right to Object: Object to processing for certain purposes;
- Right to Withdraw Consent: Withdraw consent for data processing;
- Right to Complain: Lodge complaints with supervisory authorities;
- Right to Information: Receive clear information about data processing;
- Right to Automated Decision-Making: Object to automated processing.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- Encryption of data in transit and at rest;
- Access controls and authentication systems;
- Regular security audits and assessments;
- Employee training on data protection;
- Incident response and breach notification procedures;
- Secure development practices;
- Third-party security certifications;
- Network security and monitoring;
- Data backup and recovery systems;
- Physical security of data centers.
8. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
AstroX Network, Inc.
Email: privacy@card3.ai
Website: https://card3.ai